Shipping Guide for gifts shipped within the USA:
**Please note that all ground shipping services (UPS, USPS, FedEx) may be experiencing delays in your area due to high volume. I understand that during these unprecedented times some shipping delays are unavoidable and beyond our control.**
Orders received Monday through Friday before 2:00pm EST are shipped that same day. Orders received after 2:00pm EST Monday through Friday are shipped the next business day. Orders received on Saturday, Sunday & Holidays will ship the next business day. Business days are Monday through Friday excluding Holidays.
Please note that weekends, holidays and the day your order ships do not count in determining the number of business days needed for delivery. For example, if you place your order on Thursday by 2pm EST and it is a 3 day ground delivery your gift will arrive the following Tuesday.
Some items may not ship on Fridays because of perishables. See gift details for more information. Depending on the geographical location, you should expect your gift to arrive within 2 -7 business days using the ground shipping method. The day your gift ships does not count as a shipping day, this is considered the day of processing your gift and for the shipper to pick it up and prepare it for its destination.
** Double check your order when you receive your order confirmation to make sure it has the right information and that your gift note is on it. E-mail us right away with any corrections and we will correct it, providing your gift has not yet shipped.
Orders can only be canceled if it has not shipped. We do not guarantee refunds for circumstances as follows:
A. Inclement weather which restricts or delays a delivery!
B. Incorrect delivery address information given by customer.
C. Recipient not available to receive his or her gift. If no one is home the package is typically left at the door. If a delivery notice is left about the delivery, and it is not picked up or have it redelivered, it will be sent back to us.
D. NO REFUNDS ON ITEMS SHIPPED TO INCORRECT ADDRESS. PLEASE DOUBLE CHECK WHEN YOU FILL OUT YOUR ORDER.
Candy & Cookie Bouquets, Muffin Gift Baskets and Cookie Boxes cannot be returned or exchanged because they are a food item, and we must maintain control of the quality of our candies and baked goods until they reach our customers.
Standard Overnight: Delivered the next business day after we ship (business days are Mon thru Fri).
2nd Day: Delivered two business days after we ship (business days are Mon thru Fri).
Express Saver: Delivered three business days after we ship (business days are Mon thru Fri).
Ground Shipping: Delivered 2-7 business days after we ship (business days are Mon thru Fri).
Wine & Beer Shipping: We cannot ship wine or beer outside of the United States.
All gift baskets containing wine or beer require a signature of an adult over the age of 21 for delivery. Please keep this in mind when choosing where the gift basket will be delivered and calculating the delivery date. Our shipping carriers will make three attempts to deliver the gift before they return it to Baskets By JoJo.
Baskets By JoJo will not be responsible for gift baskets where an adult is not available to sign. We advise that you let the recipient know a gift is on its way.
No refund will be issued as a result of your gift basket contain wine or beer being returned to us due to an adult over 21 not being available to sign for the delivery. However, if the gift basket is returned we will be happy to reship it to another location for only the cost of shipping and handling.
Chocolate in Warm Weather
During warm weather months (typically May-September), the chocolates contained in gift baskets may be substituted to avoid damage due to melting. Items containing chocolate must be shipped Expedited (Next Day Air or 2nd Day Air) to avoid melting. If you choose a method other than Next Day or 2nd Day, Baskets By JoJo will not be held responsible for damage when the melting occurs. If your gift recipient is not available at the time of delivery, we cannot be responsible for damage that occurs to those gifts having their delivery delayed or items delivered and left unattended in warm weather.
Additional Shipping Information
How will my gift be packaged? We do everything possible to ensure your gifts arrive to the recipients in perfect condition. Each gift is hand made, and wrapped in shrink wrap before being placed in a box. Gifts are shipped in heavy duty cardboard boxes and place plenty of packing materials around it to eliminate shifting during transport.
How will I know when my gift has shipped? After we have shipped your order you will receive an email shipping notification which will include any tracking information.
What if I do not receive an email notification? This may mean you did not fill in your e-mail address correctly or not at all. It may also be because you requested a delivery date in the future. If you are not sure please contact us and we will be happy to assist you.
How will I know when my gift arrives? Once you receive your tracking number you can track your gift on-line.
Where do you ship? Currently we only offer shipping within the United States.
At this time we do not offer shipping and or delivery to P.O boxes, APO/FPO addresses or overseas. These destinations are simply too high of a risk. In the past when we have attempted to ship to these destinations packages have been lost, damaged or returned to us at great expense. There is no way for us to track and monitor gifts going to APO/FPO addresses and the rate of lost packages is simply too high. We do apologize for any inconvenience this may cause you.
Ship to Recipient address information: It is your responsibility to provide us with complete and accurate delivery information. This should include:
Recipients full first and last name
Company name (if applicable)
Street number and street name
Suite number, apartment number or floor number
City, state and accurate zip code
Recipients phone number
Can I change the shipping address on my order? If your order has not yet been picked up by the parcel delivery company we will be happy to assist you with changing/ adding any information to the shipping address.
However, if your gift has already been picked up by the parcel delivery company we can not change the address. If for some reason you have provided incorrect or incomplete delivery information we will have to contact UPS/FedEx and attempt to correct this. However we can not guarantee this will be possible and there will be a $30.00 fee assessed to your credit card for this error.
What if I realize I have not provided complete/accurate shipping information? If you realize for some reason you did not provide us with complete and or accurate delivery information please call us immediately at 610-602-5404 Monday through Friday from 9:00 AM EST to 4:00 PM EST and we will do our best to help resolve this issue.
However, there will be a $30.00 fee assessed to your credit card for this error. UPS and Fed Ex charge us for any correction which may need to be made to the delivery information. Usually this fee is assessed because of incorrect zip codes being provided so please check your delivery zip code for accuracy prior to placing your order.
If you have any questions please do not hesitate to call us at 484-602-5404 or contact us via e email at firstname.lastname@example.org.