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Baskets By JoJo Offers Unique Gift Baskets, Holiday Gift Baskets and All Occasion Gift Baskets!
10% off Site wide for the Holidays.  Use code Holiday2020 at checkout, good till 01/03/2021

FAQ

What state is my gift basket shipped from?
Our gift baskets are shipped to you from different locations within the US.

Can I cancel my order?
Orders can be canceled as long as your gift has not shipped. Once a gift is shipped there is no refunds or cancellations. Due to the perishable nature of items in the gift baskets no refunds can be made unless the gift arrives damaged.

I have shipping questions.
Refer to our shipping Guide for all shipping questions. Feel free to contact us with any questions you may have.

Can you substitute an item in the basket?
We can make substitutions if you order 100 or more of the same basket with a minimum purchase of $3,500 prior to November 1, 2006 or after January 21, 2007.

Why did I receive a different gift basket from what I ordered?
In the rare instances when demand outstrips supply of a particular item in a gift basket, or the gift basket itself, we will replace that item with one of equal or greater value at no extra charge.

Can I specify a gift card message?
Yes, during the checkout process, you will be prompted to write your gift message in an area called 'A Gift From'

Can you customize a basket?
We can customize orders of 100 or more of the same basket with a minimum purchase of $3,500 prior to November 1, 2006 or after January 19, 2006

If I place an order, how will my baskets be shipped?
Most deliveries arrive within 2-7 business days shipped via Federal Express and UPS. See our Shipping Guide
for more shipping information. Orders must be placed by 12:00 noon eastern standard time to ship the same day. Please note that Saturday, Sunday and Holidays are not considered delivery days.

Will I know my shipping charges before I place an order?
Shipping rates vary by gift basket. You will be given the cost of all gift baskets while you are shopping on our website and before you check out.

Do you ship gift baskets to Puerto Rico or Guam?
We don't ship to Puerto Rico or Guam.

Can I ship my basket anywhere?
Almost anywhere, we cannot ship to PO Boxes, APO - FPO Boxes or foreign addresses. We can ship to our friends in Hawaii and Alaska but, please add $30 to the listed shipping price and allow three additional day for delivery. Gift Baskets with the SKU #'s starting with a GA can be shipped to Canada and to Europe but shipping costs are very expensive.

Why do you need my recipient's phone number?
Federal Express and UPS must have the recipient's phone number because it may be necessary to contact the recipient by telephone to complete delivery. We will not contact your gift recipients via phone unless we are having problems with delivery.

Will I be charged for the redelivery of gift baskets?
Redelivery charges will apply to orders requiring reshipment due to incorrect delivery information. Delivery services will not forward to another address.

What are your hours of operation?
We are available to take your orders 24/7 via our website. The shipping and processing hours of operation are Monday - Friday 9.00 am to 3:00 pm. EST

What forms of payment does your business accept?
We accept all major credit cards, money orders, cashier checks.

Do you collect sales tax?
State law requires us to collect sales tax.

How long will the gourmet foods in my gift basket stay fresh?
The items packaged inside are best if consumed within 7 to 10 months.

Do the gift baskets containing chocolates need refrigeration?
Fedex or other delivery companies that we work with don't refrigerate gift baskets that contain chocolate inside. It is possible that the chocolates inside your gift baskets could melt during delivery in a hot climate.